We're preparing to launch. The services below are proposed launch offerings available by enquiry, and we confirm scope, fees and availability with you before any work starts.
Accounting software support for small businesses
Get help setting up your software, resolving problems, and building bookkeeping routines you understand.
Proposed launch services
We're starting with Intuit QuickBooks. Every service is available by enquiry, and we confirm what's included before work starts.
Organize your software around how your business actually works: company settings, chart of accounts, products and services, customers, vendors and user access. Where your edition is installed on a computer, we can help with installation too.
By enquiryWe investigate error messages, sign-in and access problems, bank and app connection issues, and anything else interrupting your workflow, then explain what we found.
By enquiryImprove how transactions are organized, set up reconciliation routines you can keep up with, and tidy everyday processes. Reviews, cleanup and reconciliation support are available where agreed.
By enquiryUnderstand your management reports in plain language and leave with practical next steps for your business.
By enquiryGuided sessions for you and your team, with follow-up assistance on terms we agree together.
By enquiryWhat we don't do
We don't prepare or file tax returns, give tax or legal advice, or perform audits. If you need those, we'll tell you so you can find the right professional.
How it works
Let us know which software you use and where you need help.
We confirm fit, scope, availability and the proposed fee with you before anything starts.
Work through it together and leave with clear next steps.
The Virtual.Support approach
Books is part of Virtual.Support, so you get the same support experience as every Virtual.Support service.
Your request has an owner on our team from your first message until it's resolved.
We tell you what we're doing, what we found and what happens next, in plain language.
When an issue needs a specialist or the software vendor, we coordinate it and keep you informed.
Email the Customer Care Team and a person will reply. No chatbot to get through first.
We'll confirm support hours and appointment times with you when we confirm your scope.
QuickBooks software options
If you don't have QuickBooks yet, or aren't sure your current edition fits, we can talk through the options as part of your consultation.
Paid to the software provider under their own pricing and terms.
Paid to Virtual.Support for the help we provide, agreed with you before work begins.
QuickBooks and Intuit are trademarks of Intuit Inc. Virtual.Support is an independent service provider and is not endorsed by Intuit.
Questions
Software help is about QuickBooks itself: setting it up, fixing errors and access problems, and getting connections working. Bookkeeping help is about how you record and review your business's transactions day to day. Many customers need a bit of both, and we'll suggest what fits when we talk.
We're starting with Intuit QuickBooks. Tell us which edition and version you use, or choose "Not sure", and we'll confirm whether we can help before any work starts. We may add other accounting software later.
We learn how your business uses its software and where you're stuck. Then we confirm whether we're a good fit, what the work would include, when we're available and the proposed fee. Nothing starts until you agree.
Fees depend on the work, so we confirm a proposed fee with you before we begin. Prices are in Canadian dollars (CAD) unless we agree otherwise. Your QuickBooks subscription is separate and is paid to the software provider.
We're confirming our staffed hours ahead of launch. We'll agree appointment times with you when we confirm your scope, and we won't promise response times we can't keep.
Never send us passwords, banking details or financial documents by email or through our enquiry form.
If the work needs access to your books, we'll agree a secure method with you first, such as adding us as a user from inside your software where your edition supports it. That way you stay in control and can remove access at any time.
No. We don't prepare or file tax returns, give tax or legal advice, or perform audits, and we can't guarantee particular financial outcomes. We help you use your software well and keep organized books.
Get started
Tell us a little about your situation. We'll reply to confirm fit, scope, availability and the proposed fee.